All orders will be shipped via EasyParcel unless otherwise requested and approved. Domestic orders with a subtotal of $700 or more qualify for free shipping!
All in-stock items have a processing time of 2-3 business days before shipping unless otherwise noted. Sales may increase processing time. Pre-order items have a processing time of 6-8 weeks before shipping, extending up to 10 weeks during the holiday seasons. **Shipping delays may occur due to the COVID-19 pandemic. For Domestic orders, allow an extra day or more for shipping times. For International orders, allow an extra week or more.
International orders with combined in-stock and pre-order items will not ship separately and will be shipped when the entire order is complete. To receive your in-stock order faster, we recommend placing separate orders.
Please note express shipping does not shorten pre-order processing time, only shipping time. Selecting this will not "Rush" your order. For all rush requests, please email us to see if we can accommodate your need by date for an extra fee, prior to placing an order. Express shipping typically takes 2-3 business days before delivery, but this may extend to 3 business days during the holiday season.
If you have a "need by" date, please include this in your customer comments during checkout. We will contact you if there are any issues.
If your address has changed after you placed your order, please contact us as soon as possible. Once your items have been shipped, we are unable to change the shipping destination. It is the customer's responsibility to contact the courier to track down their package.
Ballet Life is not responsible for lost, stolen, or damaged packages during shipping. If your package is returned to us, you will be notified and recharged the shipping cost.
*International customers are responsible for all taxes and tariff fees involved with shipping overseas. Please contact your local Customs Office to locate lost packages.